Understand and redesign work
Map inputs, decisions and handoffs. Find repeated friction and challenge steps that no longer serve the outcome.
AI WORKFLOWS + AGENTS
Intermediate Programs
Evolve the work.
Direct what comes next.
Connect people, tools and decisions around a better outcome.
Build Workflow Intelligence. Understand how work moves, decide where AI can contribute and redesign the flow around the outcome you need.
WORKFLOW INTELLIGENCE
See the whole workflow.
Change what happens next.
Your organization creates value through connected work: information moves, people decide and someone depends on the result. Build Workflow Intelligence: the ability to understand those connections and redesign how people and AI work together.
Who it is for
For people ready to redesign recurring work and connect AI-assisted steps into a practical system. Bring workflow thinking and Human Skills together with assistants, automations and bounded agents.
Systems thinking · Judgment · Collaboration · Learning through evidence
Build persistent ways of working
Create reusable instructions, context and configurations for recurring needs.
Connect systems and bounded agents
Bring tools, information and actions together with defined permissions, handoffs and limits.
Operate and improve
Test the workflow, make failures visible and maintain the design as work and AI change.
HUMAN CAPABILITY. ORGANIZATIONAL VALUE.
Bring Workflow Intelligence
into the way work gets done.
See the work
Trace inputs, handoffs and decisions. Start with the outcome, then question the existing sequence.
Choose the contribution
Decide what to automate, augment, delegate or keep human. Apply the Human Agency Scale to individual steps.
Learn from the evidence
Test a bounded design. Examine quality, effort, delays and rework before deciding what to expand.
WORKFLOW INTELLIGENCE IN PRACTICE
From a weekly scramble
to a dependable decision brief.
Replace repeated gathering and reformatting with a deliberate flow. Define the decision first, organize approved information, examine the findings and prepare a recommendation the owner can assess.
- H5 · Full Human Agency
Define the decision
People establish purpose, success criteria and consequences.
- H2 · Delegated AI Agency
Assemble updates
AI organizes approved inputs. A person checks gaps at the review point.
- H3 · Shared Agency
Explore the options
People and AI iterate. The team tests assumptions against evidence.
- H4 · Augmented Human Agency
Prepare the recommendation
AI supports the analysis. A person chooses and verifies the recommendation.
- H5 · Full Human Agency
Decide and learn
The accountable owner decides. People review the outcome.
Illustrative workflow and agency assignments. A workflow can repeat a stage and leave others unused; assign each step for its purpose and consequences.
Make improvement observable.
Compare output quality, repeated effort, handoff delays, review effort and avoidable rework. Use the evidence to decide what to change next.
CONNECT THE PROGRAM TO YOUR LIFE
Find a workflow worth evolving.
Choose a point of friction. Explore an illustrative starting plan for changing how work moves, with deliberate human and AI roles.
You bring the context.
You make the judgment.
You own what comes next.
Illustrative practice plans show how the learning can apply. These examples are not a skills assessment.
Discuss your goalsYOUR PRACTICE COULD LOOK LIKE THIS
We keep gathering the same information
A regular update requires people to chase information, copy it between documents and rebuild a brief. Little time remains to interpret what the information means.
- Map the work to the decisionIdentify the decision the update should support. Map the sources, repeated gathering steps, gaps and person responsible for using the result.
- Assign purposeful rolesConsider where AI could organize approved inputs and where people need to interpret or decide. Apply the Human Agency Scale to each step and define its review point.
- Test a bounded flowTry the design on an appropriate sample. Compare missing information, repeated effort and review needs, then change the workflow based on what you learn.
WHAT YOU COULD CARRY FORWARD
A decision-brief workflow plan
A map of inputs, AI-supported preparation, human interpretation, review and ownership, with a small test and evidence to examine.
AI Workflows + Agents develops Workflow Intelligence so you can improve connected work and preserve the judgment the outcome depends on.
Explore workflow design and connected informationYOUR PRACTICE COULD LOOK LIKE THIS
Requests get stuck between people
A request passes through several people or tools. Information goes missing, the next owner is unclear and unusual cases circulate without a decision.
- Make the handoffs visibleFollow a request from arrival to resolution. Identify what each step needs, who owns it and where a person must make a decision.
- Define the boundariesExplore AI-supported preparation or routing within approved categories. Specify permissions, human review and the conditions that require escalation.
- Test ordinary and unusual casesUse representative examples to check whether the right information reaches the right person. Examine delays, routing errors and unclear ownership before extending the design.
WHAT YOU COULD CARRY FORWARD
A handoff and escalation map
A draft flow that names inputs, responsibilities, agent boundaries, human decision points and a route for exceptions.
The program connects workflow design with bounded agents, permissions, checkpoints and improvement through evidence.
Explore agents, checkpoints and improvementYOUR PRACTICE COULD LOOK LIKE THIS
Work keeps coming back for revision
A team produces similar work in different ways. Reviewers repeat the same feedback, and AI-assisted drafts often reach them without the context or checks they need.
- Find the source of reworkCompare a few appropriate examples. Identify missing context, inconsistent standards and the points where expectations should have been made explicit.
- Redesign preparation and reviewDefine reusable instructions and quality criteria. Assign human and AI roles for preparation, challenge and approval using the Human Agency Scale.
- Learn from the next cycleTest whether the revised flow improves the work reaching review. Compare repeated corrections, reviewer effort and remaining judgment calls, then refine it.
WHAT YOU COULD CARRY FORWARD
A preparation and review workflow
Shared criteria, reusable context, review responsibilities and an evidence plan for understanding whether the changes help.
If the need is a reusable personal collaboration system, explore AI Agility. Choose Workflows + Agents when you need to connect that capability across steps, tools and handoffs.
Compare the starting point with AI AgilityAPPLY THE HUMAN AGENCY SCALE
Choose the role.
Keep the responsibility.
Use the Human Agency Scale to make the human and AI roles explicit at each step. Choose the involvement the purpose, context and consequences require.
An H-level describes a task or step, not a person’s ability. People retain accountability at every level. Choose the level that fits the work; no single level is the destination.
Explore the Human Agency Scale
- H5Full Human Agency
- People perform the work and exercise judgment.
- H4Augmented Human Agency
- People lead; AI supports analysis, options or drafting.
- H3Shared Agency
- People and AI develop the work through iteration.
- H2Delegated AI Agency
- AI executes within objectives, limits and specified human review points.
- H1Autonomous AI Agency
- AI executes a bounded task without ongoing human input.
HumanSkills teaching labels, informed by the Human Agency Scale in Stanford SALT research.
Set the purpose. Define the boundaries. Make review and ownership explicit.
EXPLORE THE PROGRAM
What you will develop
20 modules 10–12 hours of learning
Approximate learning time
Workflow design
Connect tasks into practical end-to-end workflows.
Assistants and bounded agents
Build and configure assistants, automations and agents with clear limits.
Connected tools and information
Connect tools, data and systems to support the workflow.
Human checkpoints and improvement
Test, monitor and improve the work with review points, permissions and escalation.
INSIDE EVERY MODULE. IN EVERY PROGRAM.
Learn. Practice. Make it yours.
Online learning with video, guided applied exercises and space to create and reflect.
Video
Understand the idea and the purpose of the practice.
Applied exercise with Virgil
Your Agentic Learning Guide provides support, challenge and room to think as you work through the exercise.
Create and reflect
Use the interactive area to create artifacts, examine your choices and improve your work.
Virgil is trained on the program content. Each exercise step has an assigned Human Agency Scale stage that shapes the guidance, scaffolding and space for your own thinking.
Meet VirgilA FEW USEFUL ANSWERS
Make an
informed choice.
Find the learning that fits your goals, your experience and the work ahead.
When is AI Workflows + Agents a useful fit?
It is a useful fit when you are ready to redesign recurring work and connect AI-assisted steps into a practical flow. Start with a result that matters and a workflow with visible inputs, decisions, handoffs and responsibilities.
How is this different from AI Agility?
AI Agility builds Human × AI collaboration systems. AI Workflows + Agents extends that capability into connected workflows, tools and bounded agents. Workflow Intelligence helps you examine how the work should change, where AI should contribute and where human judgment is needed.
What should I bring to the learning?
Choose a recurring workflow you understand. Map its purpose, inputs, people, tools and friction points, using examples you can appropriately share. Identify the decisions, permissions and human owners that any redesigned workflow must respect.
What does the program include?
The program includes 20 modules and approximately 10–12 hours of learning covering workflow design, assistants and bounded agents, connected information, human checkpoints and improvement. Every module includes video, an applied exercise with Virgil and an interactive area to create and reflect. It includes 12 months of Directing Intelligence Community membership.
YOUR PATHWAY CONTINUES
Connect the capabilities your work needs.
Strengthen the judgment and reusable collaboration that support your workflow design.
Choose the learning your work calls for. These are possible next steps, not a required sequence.
Volume pricing available for teams and organizations. Talk to Us
Invest in Capabilities
All prices in USD · Per person
Choose what
you build next.
Choose the bundle that fits the capabilities you want to develop. Bring the learning into your real work.
Build collaboration systems
AI Agility
Build your system for working with AI.
$500per person
Volume pricing available for teams and organizations.
Explore what is included
- Human-First AI Literacy12 modules · 6 hours of learning
- Human × AI Fluency15 modules · 8 hours of learning
- AI Agility20 modules · 10 hours of learning
- Applied practice with Virgil
- 12 months of Directing Intelligence Community membership
Both AI Foundations programs are included. Use them as needed; neither is a prerequisite.
Strengthen professional judgment
Responsible AI Agility
Build collaboration systems with stronger responsible AI practice.
$750per person
Volume pricing available for teams and organizations.
Explore what is included
- Human-First AI Literacy12 modules · 6 hours of learning
- Human × AI Fluency15 modules · 8 hours of learning
- Responsible & Ethical AI10 modules · 4–6 hours of learning
- AI Agility20 modules · 10 hours of learning
- Applied practice with Virgil
- 12 months of Directing Intelligence Community membership
For work that calls for deeper attention to privacy, bias, verification and accountability.
Full intermediate track
Applied AI v2
Evolve the way you work with workflows and bounded agents.
$1,000per person
Volume pricing available for teams and organizations.
Explore what is included
- Human-First AI Literacy12 modules · 6 hours of learning
- Human × AI Fluency15 modules · 8 hours of learning
- Responsible & Ethical AI10 modules · 4–6 hours of learning
- AI Agility20 modules · 10 hours of learning
- AI Workflows + Agents20 modules · 10–12 hours of learning
- Applied practice with Virgil
- 12 months of Directing Intelligence Community membership
Combine AI Agility, AI Workflows + Agents and Responsible & Ethical AI. Both AI Foundations programs are included.
Included with every bundle
AI Foundations included27 modules · 14 hours of learning
Applied practice with VirgilUse the learning in applied exercises.
Begin where you areUse the AI Foundations learning as needed.
Bundles with an Intermediate Program include 12 months of Directing Intelligence Community membership. AI Foundations alone does not include membership.
Choose the learning you need now. Our team can help you connect the right bundle to your goals.
Talk about your next stepYOUR NEXT STEP
Talk about what comes next.
Tell us about your learning goals. We can help you choose a program or bundle and discuss the right arrangement for your team.
Share your goals, or choose a bundle above to include it with your inquiry.
Volume pricing available for teams and organizations.
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